Privacy Policy

Last updated: 7 July 2025

1. Introduction

Dental Havens (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use dentalhavens.com (“Website”) and our services.

2. What Data We Collect

We may collect the following types of personal data:

• Contact Information: Name, email address, phone number, postal address.
• Medical Information: Medical history, dental records, photos, documents, and other health-related data necessary for treatment coordination.
• Travel Information: Passport details, travel preferences, accommodation needs.
• Communication Data: Messages via WhatsApp, email, website forms, and CRM platforms (e.g., Zoho).
• Affiliate Data: Promo codes, referral information, commission records.
• Technical Data: IP address, browser type, device information, cookies, and analytics data.

3. How We Use Your Data

We use your data to:

• Facilitate dental treatment bookings and coordinate with clinics and service providers.
• Communicate with you regarding your inquiries, bookings, and aftercare.
• Organize travel, accommodation, and tourism packages.
• Operate our affiliate program and process commissions.
• Improve our services and Website functionality.
• Comply with legal obligations.

4. How We Store & Protect Your Data

Your data is stored securely on encrypted servers and CRM platforms (such as Zoho) with restricted access.

• We implement technical and organizational measures to protect your data against unauthorized access, loss, or misuse.
• Sensitive medical information is handled with strict confidentiality.

5. Third Party Sharing

We may share your data with:

• Dental Clinics: To arrange consultations, treatment plans, and appointments.
• Travel & Accommodation Providers: For booking and coordination purposes.
• CRM & Communication Platforms: Such as Zoho, WhatsApp, and email providers, for service delivery and support.
• Affiliates: Limited data may be shared for commission tracking.
• We do not sell your personal data to third parties.

6. Cookies & Analytics

Our Website uses cookies and similar technologies to enhance user experience and analyze Website traffic.

• We may use third-party analytics tools (e.g., Google Analytics) to collect aggregated, non-identifiable data about Website usage.
• You can manage cookie preferences via your browser settings.

7. Your Rights (UK & EU Users)

As a UK or EU resident, you have the following rights under GDPR:

• Access: Request a copy of your personal data.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your data (“right to be forgotten”).
• Restriction: Request restriction of processing in certain circumstances.
• Objection: Object to processing of your data.
• Portability: Request transfer of your data to another provider.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise your rights, please contact us at info@dentalhavens.com.

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

• Medical and booking data are typically retained for up to 7 years, unless a longer period is required for legal or regulatory reasons.
• Affiliate data is retained for the duration of your participation and for accounting purposes.

9. International Data Transfers

As we operate in Albania and serve clients from the UK and EU, your data may be transferred and processed outside your home country. We ensure appropriate safeguards are in place to protect your data.

10. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.

11. Contact

For questions, concerns, or data requests, please contact: info@dentalhavens.com